Support

HOSTPOS service team can provide repairs, training, software support, reprogramming of menus and additional expanding.

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Repairs

HOSTPOS offer two different warranty types (selected at time of initial purchase):

On site Hardware Maintenance

Allowing for a technician to assess and attempt to fix hardware equipment on site within 1 business day.

Hardware Returns

Return the item back to HostPOS support team to have it looked at by the manufacturer. In most cases HostPOS support would have a similar rental device for you whilst your hardware is with the manufacturer. Call for pricing information.

Training

ICRTouch training by a HOSTPOS technician on site or remote connection.

Training Charges

Charges for training are $95 per hour (minimum one hour) on site. There is an additional charge of $1 per kilometre after 80 kilometres Sydney CBD.

Remote Support Charges

Remote support is charged at $80 per hour minimum 15 minutes.

Support Charges & Conditions

Phone and remote connection support

Installation and technical support is provided by a third party supplier and not directly by HOSTPOS.

Hours of operation: 9:00am to 5:00pm AEST business days

Fees apply (9am to 4:30pm business days), at the rate of $29.95 per 15 minutes remote support with the initial call being one interval of 15 minutes. If after hours the 15 minute interval is $37.50. Further charges apply for on site calls.

Extended Hours

This is reserved for mission critical issues.

Hours of operation: 8am to 10pm 7 days a week

Fees apply at the rate of $45 per 15 minute

Point of Sale on Site Service

Hours of operation: 9.00am to 5.00pm AEST business days

Fees apply, $80 call out fee and $37.50 per 15 minutes thereafter

Please contact our service team for more information or to book an appointment by phone at 1300776014 or email at support@posptyltd.com.au

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