Call    1300 776 014

Support

HOSTPOS service team can provide repairs, training, software support, reprogramming of menus and additional expanding.

Repairs

HOSTPOS offer two different warranty types (selected at time of initial purchase):
On site Hardware Maintenance
Allowing for a technician to assess and attempt to fix hardware equipment on site within 1 business day.
Hardware Returns
Return the item back to HostPOS support team to have it looked at by the manufacturer. In most cases HostPOS support would have a similar rental device for you whilst your hardware is with the manufacturer. Call for pricing information.

Training

ICRTouch training by a HOSTPOS technician on site or remote connection.
Training Charges
Charges for training are $95 per hour (minimum one hour) on site. There is an additional charge of $1 per kilometre after 80 kilometres Sydney CBD.
Remote Support Charges
Remote support is charged at $80 per hour minimum 15 minutes.

Support Charges & Conditions

Phone and remote connection support
Installation and technical support is provided by a third party supplier and not directly by HOSTPOS.
Hours of operation:  9:00am to 5:00pm AEST business days
Fees apply (9am to 4:30pm business days), at the rate of $29.95 per 15 minutes remote support with the initial call being one interval of 15 minutes. If after hours the 15 minute interval is $37.50. Further charges apply for on site calls.
Extended Hours
This is reserved for mission critical issues.
Hours of operation:  8am to 10pm 7 days a week
Fees apply at the rate of $45 per 15 minute
Point of Sale on Site Service
Hours of operation:  9.00am to 5.00pm AEST business days
Fees apply, $80 call out fee and $37.50 per 15 minutes thereafter

Please contact our service team for more information or to book an appointment by phone at 1300776014 or email at support@posptyltd.com.au

View  training videos and get user manuals in our downloads section
Go to Downloads
Tel: 1300776014
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