Support

HOSTPOS service team can provide repairs, training, software support, reprogramming of menus and additional expanding.

ICRTouch software Partner
ICRTouch Gold Partner 2023 accreditation

Repairs

HOSTPOS offer two different warranty types (selected at time of initial purchase):

On site Hardware Maintenance

Allowing for a technician to assess and attempt to fix hardware equipment on site within 1 business day.

Hardware Returns

Return the item back to HostPOS support team to have it looked at by the manufacturer. In most cases HostPOS support would have a similar rental device for you whilst your hardware is with the manufacturer. Call for pricing information.

Training

ICRTouch training by a HOSTPOS technician on site or remote connection.

Training Charges

Please call for pricing information.

Remote Support Charges

Please call for pricing information.

Support Charges & Conditions

ICRTouch training by a HOSTPOS technician on site or remote connection.

Phone and remote connection support

Installation and technical support is provided by a third party supplier and not directly by HOSTPOS.

Hours of operation:  9:00am to 5:00pm AEST business days.

(fees apply)

Extended Hours

This is reserved for mission-critical issues.
Hours of operation:  8:00am to 10:00pm
7 days a week.

POS on Site Service

Hours of operation:  9:00am to 5:00pm AEST business days.
 
 

Please contact our service team for more information or to book an appointment by phone at 1300776014 or email at support@posptyltd.com.au