Support

HOSTPOS service team can provide repairs, training, software support, reprogramming of menus and additional expanding.

Repairs

HOSTPOS offer two different warranty types (selected at time of initial purchase):

On site Hardware Maintenance

Allowing for a technician to assess and attempt to fix hardware equipment on site within 1 business day.

Hardware Returns

Return the item back to HostPOS support team to have it looked at by the manufacturer. In most cases HostPOS support would have a similar rental device for you whilst your hardware is with the manufacturer. Call for pricing information.

Training

ICRTouch training by a HOSTPOS technician on site or remote connection.

Training Charges

Please call for pricing information.

Remote Support Charges

Please call for pricing information.

Support Charges & Conditions

ICRTouch training by a HOSTPOS technician on site or remote connection.

Phone and remote connection support

Installation and technical support is provided by a third party supplier and not directly by HOSTPOS.

Hours of operation: 9:00am to 5:00pm AEST business days.

(fees apply)

Extended Hours

This is reserved for mission-critical issues.

Hours of operation: 8:00am to 10:00pm
7 days a week.

POS on Site Service

Hours of operation: 9:00am to 5:00pm AEST business days.

Please contact our service team for more information or to book an appointment by phone at 1300776014 or email at support@posptyltd.com.au